1. Who We Are

This Data Privacy Notice is issued by TELE-CARE ("we," "us," or "our") for our telemedicine platform, in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

2. Personal Data We Collect

When you register and use TELE-CARE, we collect:

Identity information — full name, date of birth, contact number, email address
Account credentials — password (stored in encrypted/hashed form)
Health information — medical history, symptoms, consultation notes, prescriptions, lab results, and other information you or your attending doctor provide during a teleconsultation
Technical data — device information, IP address, browser type, and log data related to your use of the platform
Communications — messages, video/audio session metadata, and files exchanged with healthcare providers through the platform

3. Why We Collect Your Data

Your personal and health data are collected and processed to:

Create and manage your patient account
Facilitate teleconsultations between you and licensed healthcare providers
Maintain accurate medical and consultation records
Send appointment confirmations, reminders, and account-related notifications
Process payments for consultations, where applicable
Comply with legal, regulatory, and reporting obligations
Improve the safety, security, and functionality of the platform

4. Sensitive Personal Information

Health-related data is classified as "sensitive personal information" under RA 10173. We only process this data with your explicit consent, and access is restricted to your attending healthcare provider, authorized clinic/administrative staff directly involved in your care, and personnel required by law or regulation.

5. Data Sharing and Disclosure

We do not sell your personal data. Your information may only be shared with:

Licensed doctors and staff directly involved in your consultation
Service providers who support platform operations (e.g., email delivery, secure hosting) under confidentiality obligations
Government agencies or regulators, when required by law, court order, or public health reporting requirements

6. Data Retention

Your personal and medical records are retained for as long as your account is active and for a period thereafter as required by applicable healthcare recordkeeping laws and regulations, after which the data will be securely disposed of or anonymized.

7. Your Rights

Under the Data Privacy Act, you have the right to be informed, to access, to object, to correct, to erase or block your data (subject to legal retention requirements), to data portability, and to file a complaint with the National Privacy Commission. To exercise these rights, contact us through the channels provided on your patient dashboard.

8. Security Measures

We apply organizational, physical, and technical safeguards — including password hashing, encrypted connections, and access controls — to protect your data against unauthorized access, alteration, disclosure, or destruction.

9. Consent

By creating a TELE-CARE account, you acknowledge that you have read and understood this Data Privacy Notice and consent to the collection, use, and processing of your personal and sensitive personal information as described above.

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